WHOLESALE ACCOUNT INFO
Who can apply for a wholesale account?
At this stage, wholesale accounts are only available to selected customers who meet the following criteria:
- Printers/Embroiderer
- Established brand/labels.
If you wish to purchase in bulk or require printed merchandise, please contact your local printer directly or contact us and we can help connect .
How do I apply for a wholesale account?
1. Visit our wholesale signup page (Link)
2. Complete the application form
3. We will review your application within 24 hours. If approved, we will contact you and provide your online account credentials.
PRICING
Do you offer bulk pricing for retail customers?
Bulk pricing is listed for each product.
if you are looking the product to be decorated, we recommend to contact your local printer to arrange decoration service.
For orders of 100+ units, please contact us directly via email.
PLACING ORDERS
Is there a minimum order requirement?
No, we do not have minimum order requirements.
Payment information
We do not offer credit terms at this time. Payments can be made online via Stripe or bank transfer. Orders will not be dispatched until payment is received. For bank transfers, please send remittance advice to orders@prime-example.com.auto help speed up the process. Initial payments may take up to 48 hours for bank processing.
Delivery information
for paid orders placed before 12 pm, we aim to dispatch the same day.
For more details on delivery costs and times, please visit our Shipping Information page.
How to Cancel or change my order?
To make changes to your order, we can cancel the existing order, and you will need to place a new one. Please contact us directly to request a cancellation. Once the order has been processed, it may be difficult to cancel the shipment.
If the order has already been processed and collected by our courier, we cannot cancel it. In this case, you will need to follow our returns process.
Please visit our Returns page for more details.
Return Policy
All returns information can be found on Returns page
SHIPPING
How do I track my order?
A tracking link will be emailed to you once your order has been dispatched.
You can also access the tracking link through your account page.
Shipping times
Shipping times vary depending on your location. For full shipping details, please visit our Shipping page
Can I pick up my orders?
No, we do not offer a pick-up service for online retail orders or wholesale customers at this time.
Faulty or missing items
Please inspect your goods upon arrival. Any faults or missing items must be reported within 7 days.
To report an issue, email a photo clearly showing the fault or provide details of the short shipment to orders@prime-example.com.au. Our team will provide further instructions.
GENERAL QUESTIONS
Where are your products made?
Shaka Wear is an American brand. Their products are manufactured in Honduras using 100% USA cotton. We source our products directly from the Honduras factory and occasionally from the USA warehouse.
What happens if a product is out of stock?
We closely monitor our inventory and have regular shipment schedules to restock products. The turnaround time for shipments is approximately 4-6 weeks. If you cannot wait for out-of-stock items, we may be able to arrange express shipping from the Shaka Wear USA Warehouse. Please note that this may affect pricing due to increased shipping costs.
General Product info
The Shaka Wear products we supply are designed for printing and decoration. They print beautifully and can be relabelled or branded to suit your needs.
Do you offer printing or relabelling
We do not offer printing or relabelling services. We recommend contacting your local printer, as they can typically facilitate this for you. Visit our Printing Partner page to find local printers.
Do you have a retail store?
No, all sales are online only
Do you have a showroom?
Yes, we have a showroom located in Marrickville, Sydney, NSW
Showroom visits are by appointment only and exclusively available to wholesale customers. To book an appointment, please contact us at hello@prime-example.com.au