SHIPPING COST
Enjoy free standard shipping on orders over $150 (incl. GST) for online retail customers and $1,000 (ex. GST) for wholesale customers.
Flat Rate Shipping for retails customer: For orders under the free shipping minimum, a flat-rate fee of $10 applies.
*Additional charges may apply for Regional locations
ORDER PROCESSING AND SHIPPING TIME
Order Cut-off Time: Orders placed before 12 pm will typically be processed and dispatched the same day.
Orders placed after 12 pm will be processed on the next business day.
Standard Shipping Times:
o NSW, VIC, ACT, QLD metro areas: 1-2 business days
o SA, TAS metro areas: 2-3 business days
o WA & NT metro areas: 5-7 business days
o Please allow extra time for regional locations
IMPORTANT RECOMMENDATION
Some couriers require a signature upon delivery. To ensure a smooth delivery process, we recommend choosing a delivery address where you or someone you trust will be available during business hours.
TRACKING INFORMATION
Once your order is dispatched, you will receive a tracking link via email. You can also view the tracking status by logging into your account. If you have any tracking inquiries, please contact our shipping partners directly.
SHIPPING RESTRICTION
We do not ship to PO Boxes or parcel lockers. Please ensure you provide a physical address for delivery to avoid delays.
LOST OR DAMAGE SHIPMENT
In the unlikely event your order is lost or damaged during transit, please contact us immediately, and we will assist you with the next steps.
INTERNATIONAL SHIPPING
We currently only offer shipping within Australia.
SHIPPING METHOD
We use trusted shipping partners such as Direct Express, Sendle and Star Track. Express shipping options are available upon request, but additional fees may apply