ONLINE RETAIL CUSTOMER
Exchange
If you are wanting to exchange for another product or size please follow instructions below or contact us at orders@prime-example.com.au
Change of Mind
Any refunds due to change of mind will be subject to a $9.95 Restocking + Handling Fee
RETURN PROCESS
1. Submit a Return Request
- Complete the return form and email it to orders@prime-example.com.au, including your order/invoice number.
- Wait for further instructions from our team.
2. Condition of Items
- The item(s) must be unworn, unopened, and undamaged.
- The item(s) must be returned in original condition, with all original tags attached.
3. Include Documentation
- Your return request must include:
- Order number
- Copy of the invoice
- Reason for the return
4. Return Time Frame
- All returns must be made within 30 days of the invoice date with a completed returns form
- Returns can take up to 1 week to be processed once we receive all items
5. Return Shipping
- All return postage costs are the responsibility of the customer. We recommend using a tracked courier service for returns.
FAULTY OR INCORRECT ITEMS
If you have received faulty or incorrectly supplied items, please contact us at orders@prime-example.com.au immediately.
RETURN FORMS
RETURN ADDRESS
29 Sydney Street, Marrickville NSW 2204, Australia