Return & Exchange

Change of Mind

Any refunds due to change of mind will be subject to a $9.95 Restocking + Handling Fee.

Size Exchanges

If you would like a different size, please return your item to us. Once received, a refund will be issued to your original payment method.

Please note: we do not process direct exchanges. A new order will need to be placed for the desired size.

1. Submit a Return Request

• Please email orders@prime-example.com.au to start your return or exchange.
  Include your order number, the item you want to return or exchange, the reason for the return, and any relevant details.
• Our team will review your request and reply with the next steps.
• 10% restock fee will apply for any wholesale returns

2. Condition of Items

• The item(s) must be unworn, unopened, and undamaged.
• The item(s) must be returned in original condition, with all original tags attached.

3. Include Documentation

• Your return request must include:
• Order number
• Copy of the invoice
• Reason for the return

4. Return Time Frame

• All returns must be made within 30 days of the invoice date with a completed returns form
• Returns can take up to 1 week to be processed once we receive all items

5. Return Shipping

• All return postage costs are the responsibility of the customer. We recommend using a tracked courier service for returns.

If you have received faulty or incorrectly supplied items, please contact us at orders@prime-example.com.au immediately.

29 Sydney Street, Marrickville NSW 2204, Australia